COLDSTAR INTERNATIONAL

Order Cancellation Policy

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To cancel an order, you have placed with ColdStar International, you must contact customer support by email customerservice@coldstarinternational.com or by phone 1-800-585-2811. Every effort will be made to accommodate the cancellation of your order if it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).





Returns and Refund Policy

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How To Return An Item

 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

 

1. Please email customerservice@coldstarinternational.com to request a refund and we will assign you a tracking # and a return address.

2. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

Return Exceptions

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

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Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

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Shipping Policy

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Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

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Carriers

We use the following carriers to deliver our orders:

• USPS

• UPS

• FedEx

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Order Tracking

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If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

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Payment Policy

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Accepted Methods of Payment

 

• Credit Card (Visa, Master Card, American Express, Discover)

• PayPal

 

Credit Card Charges

 

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 



Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

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The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  

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100% Secure Ordering

 

Security and Storage

 

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

 

Cookies and Browser Information 

 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 



Privacy Policy

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This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

 

What Information Do We Collect?

 

We only collect information that we need that is related to your order.

This includes your:

• Billing Address

• Shipping Address

• Email Address 

• Credit Card Information

 

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

 

How Is My Information Used?

 

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.